Lodging Policies
Check In/Check Out
Check-In Begins at 4:30 PM
Check-Out is 11:00 AM
The minimum age to check in is 18 years old, and proof of identity is required for check-in.
Rate Policies
All lodging reservations are subject to Minnesota State Sales Tax (6.875%), Cook County Sales Tax (1.5%), and an additional Regional Tax/Fee (4%) at the time of purchase. Applicable taxes and fees are not included in the room rates.
- Credit Cards: We accept Visa, MasterCard, Discover, and American Express.
- Midweek stays apply to reservations Sunday through Thursday, except for Holidays or reservations that include a Saturday or Sunday.
- Weekend stays apply to reservations that include a Friday and/or Saturday night during the stay. A two-night minimum is required for all weekend stays; some weekends may require a three-night minimum.
- Holiday periods require a three-night stay or four-night stay; these dates include December 26-31, 2024, and February 14-16, 2025.
Rates and policies are subject to change without notice.
Deposit Policy
All reservations are due in full at the time of booking.
Cancellation Policy
Reservations may be changed or refunded by calling 30 or more days before arrival (by 5PM CST). A 5% rebooking or cancellation fee will apply. With Spot Refund Guarantee, cancellations within 30 days of arrival are 90% refundable up to 72 hours before arrival, with refunds processed through Spot. Without Spot Refund Guarantee, all reservations are final within 30 days of arrival – no changes, transfers, credits, or refunds. The weather does not change our cancellation policy.
Dog Policy
Dog reservations are accepted between May and October in select Studio Units, One Bedroom, Two + Three Bedroom Condos as well as the Sunset Studios. To reserve a dog-friendly unit, please call our Front Desk at 218.663.7281. There is a $30 per-reservation charge for one dog and a $50 for two dogs. No more than two dogs can be registered in the same room. Dog reservations require a completed Terms and Conditions; dogs will be leashed at all times during the visit, and with their owner, dogs may not be left in a unit unattended at any time.
Eagle Ridge Resort and the Sunset Studios do not allow pets during the winter season. If a pet is found in a unit, the card on file will be charged a minimum of $300 + tax for the infraction of the policy.
Damage and Noise Complaint Policy
Damages incurred by a unit will be the guest’s responsibility to pay. Our rooms are inspected upon each departure. If there is recorded damage, the card on file will be charged a replacement or repair fee. If the resort receives a noise complaint, the unit against which the complaint is issued will be responsible for any discounts or vouchers the resort gives to compensate other guests who were disturbed. Illegal or otherwise inappropriate conduct, including but not limited to public intoxication, underage drinking, or illicit drugs, is not allowed on the premises. Guests in violation may be asked to leave and may be charged a fee of up to $300, as well as charged for any discounts given to other guests due to a disturbance.
Quiet Hours are in effect between 11:00 PM and 7:00 AM.
Smoking
For the comfort of our guests and staff, all units at Eagle Ridge Resort are non-smoking. Smoking is permitted anywhere outdoors on the property, please use ashtrays. Guests who have been found to be smoking in guest units will be charged a minimum of $150 for cleaning and deodorizing.
Parking
All units are provided with one parking space. For additional parking, guests are asked to park in the main lot by the Registration Office or along the resort property. Designated handicapped parking spaces are available near the registration office, pool facility, and in our A lot, which is accessible to our “A” and “B” buildings.
