Ticket Agent
Seat: Ticket Agent
Department: Ticket Sales
Reports To: Front Desk & Tickets Supervisor
**In Shift Reporting: Shift Lead
Status: Seasonal or Year-Round, Full-Time or Part-Time
Age Minimum: 14
Compensation: $14-$16
Seat Overview
The Ticket Agent is responsible for delivering fast, accurate, and efficient guest service through ticket sales and transaction processing. This role supports revenue performance, maintains strong service flow, and serves as the first point of contact for guests entering the resort experience.
Seat Purpose
Deliver fast, accurate, and efficient guest service through ticket sales and transaction processing while supporting revenue performance and maintaining strong service flow.
Accountabilities
- Guest Interaction & Service Delivery: Provide professional, welcoming, and efficient service to all guests.
- Ticket Sales & Transaction Processing: Accurately sell lift tickets, passes, and related products while processing transactions quickly and correctly.
- Product Knowledge & Pricing Accuracy: Maintain strong knowledge of ticket products, pricing, promotions, and policies while ensuring correct application.
- Transaction Accuracy & Compliance: Ensure accurate payment processing, refunds, adjustments, and adherence to financial procedures.
- Service Flow & Efficiency: Maintain efficient line flow and support high-volume transaction processing during peak periods.
- Issue Identification & Escalation: Identify guest concerns and escalate complex issues to the Front Desk.
- Workspace & Presentation Standards: Maintain clean, organized, and professional ticketing areas.
Culture Fit
- Guest-First Mindset: Delivers friendly, efficient service while maintaining a positive and welcoming presence
- Speed & Efficiency Focus: Works quickly and effectively while maintaining accuracy during high-volume periods
- Attention to Detail: Ensures accuracy in transactions, pricing, and product application
- Professional Under Pressure: Remains calm and focused in fast-paced, high-demand environments
- Reliability & Consistency: Demonstrates dependable attendance and consistent performance
- Team-Oriented: Supports team members and contributes to smooth service flow
Qualifications & Competencies
Required
- Strong customer service and communication skills
- Ability to handle transactions accurately and efficiently
- Dependable attendance and punctuality
- Ability to work weekends, holidays, and peak operating periods
Preferred
- Experience in retail, hospitality, or guest services
- Experience with POS or ticketing systems
- Familiarity with ski resort operations or seasonal environments
- Experience in high-volume or fast-paced service settings
Work Environment
- Fast-paced, high-volume, guest-facing environment
- Requires standing for extended periods
- Work includes weekends, holidays, and peak seasonal periods
- Requires maintaining speed and accuracy under pressure
Disclaimer: The statements above describe the general nature of the seat, including its purpose and core accountabilities. They are intended to outline the primary areas of responsibility and the level of work expected for this role but are not an exhaustive list of all duties, responsibilities, or skills required. Team members may be asked to support additional operational needs as business conditions require. As a recreational hospitality business, availability during peak periods—including weekends, holidays, and high-traffic resort events—is an essential expectation for this role.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed. In addition, as we are a recreational business, availability on peak holiday timeframes and weekends is required.
