Assistant Head of Housekeeping
Position: Assistant Head of Housekeeping
Department: Housekeeping
Location: Lutsen Mountains | Snowriver
Report To: Head of Housekeeping
Status: Full-time Year-round
Compensation:
- Hourly Rate: $24.00-$32.00 (pending proven experience)
Benefits: 401K | Health, Dental, & Vision Insurance | HSA (Health Savings Account) | FTO (Flexible Time Off) | Sick Time | Season Pass
Seat Overview
The Assistant Head of Housekeeping is responsible for the daily execution of housekeeping operations, ensuring rooms, public spaces, and wellness areas are clean, organized, and guest ready. This role drives staffing efficiency, quality control, and operational flow while supporting team development and maintaining resort standards.
Seat Purpose
Drive daily housekeeping execution, staffing efficiency, and quality control to ensure all rooms and common areas meet resort standards.
Key Accountabilities
- Daily Operations: Oversee room assignments, staffing levels, and shift execution to ensure on-time readiness.
- Quality Assurance: Conduct inspections and corrective follow-up to maintain high QC pass rates.
- Labor Efficiency: Align staffing with occupancy levels to control overtime and maintain productivity.
- Training & Coaching: Execute onboarding and provide real-time feedback to maintain standards.
- Inventory Operational Readiness: Oversee ordering, par levels, and organization of linens, supplies, staging, and storage areas to ensure teams are fully equipped and operations run efficiently.
- Issue Resolution: Escalate and coordinate resolution of guest, homeowner, or maintenance concerns.
- Public Area Standards: Maintain cleanliness across restrooms, chalets, pool/spa, and base areas.
Culture Fit
Successful team members in this role demonstrate the following characteristics:
- Hospitality-Focused: Takes pride in delivering clean, comfortable, and guest-ready environments that support positive guest experiences.
- Team-Oriented: Supports, coaches, and develops team members while fostering a collaborative and accountable work environment.
- Composed Under Pressure: Maintains organization, focus, and professionalism during high-volume periods and operational challenges.
- Operationally Driven: Understands how daily execution, staffing, and quality control work together to deliver consistent results.
- Leadership Mindset: Leads by example, holds standards, and supports team success without relying solely on authority.
- Detail-Oriented: Maintains a strong focus on cleanliness, presentation, and consistency across all areas of responsibility.
- Adaptability: Adjusts quickly to changing occupancy levels, staffing needs, and operational priorities.
Qualifications
Required
- 2+ years of experience in housekeeping, lodging, or hotel operations
- Prior supervisory or leadership experience
- Strong organizational and time management skills
- Ability to manage staffing and daily operational flow
- Strong communication and problem-solving skills
Preferred
- Resort or condo-hotel experience
- Experience with room inspections and quality control processes
- Experience managing inventory or supply ordering
- Bilingual (English/Spanish)
Physical & Environmental Requirements
- Standing and walking for extended periods across resort property
- Lifting up to 40 lbs (linens, supplies, equipment)
- Exposure to cleaning chemicals and operational environments
- Indoor and outdoor work conditions
- Availability for weekends, holidays, and peak operating periods
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed. In addition, as we are a recreational business, availability on peak holiday timeframes and weekends is required.
