COVID-19 Pass Assurance Policy
In these uncertain times, we want to offer assurance that we are committed to providing a winter full of extraordinary days on the slopes. Here is our promise to you:
PRE-SEASON CANCELLATIONS FOR ANY REASON:
Any Season Pass purchased during our early deadline sale can be canceled for any reason and refunded – less a 5% processing fee – prior to the start of our 2020 – 21 season (Nov 14).
PRO-RATED CANCELLATIONS DUE TO COVID-19:
After the start of the season, all Lutsen Mountains Season Passes are eligible for a pro-rated refund in the event that:
· Lutsen Mountains is closed for more than 10 scheduled operating days between Thanksgiving and Easter due to COVID-19; or
· COVID-19 travel restrictions or quarantines prevent travel to the resort for more than 10 scheduled operating days between Thanksgiving and Easter
Pro-rated refund will be based on the purchase price of the Pass minus 14.25% of that value for each day the Pass was scanned during the 2020-21 season. After 7 days use, there is no residual refund value on the Pass.
Season Pass Protection Plan
In addition, we are introducing an optional Pass Protection Plan that will offer you the ability to cancel a Pass for a refund on a pro-rated schedule for unforeseen covered events including:
· Death, Injury or Illness
· Loss of Employment
· Called to active military service
· Involuntary employer-initiated transfer to a location out of market
Pass Protection is an optional product that can be added to your order for $15 per Pass Holder at time of purchase. Other than conditions outlined in our Pass Assurance Policy above, all Lutsen Mountains Season Passes are non-refundable without Pass Protection.
To learn more visit lutsen.com/passprotection.