Resort Agent

The Resort Agent position is responsible for guest services of both Eagle Ridge Resort and Superior Ridge Resort. This position will be based in Lutsen at the Eagle Ridge Resort Front Desk and will handle all daily operations, reservations, and duties for our two resort properties.

Essential Duties and Responsibilities
  • Provide customer excellent customer service to all guests, onsite and via phone/email
  • Assist guests with booking room and package reservations
  • Check guests in and out both onsite and remotely at both property locations
  • Manage guest folios
  • Process all OTA reservations
  • Assisting guests with area questions and resort amenities
  • Assist guests with the redemption of their Lutsen Mountains purchases including tickets and rentals
  • Work with guests directly on-site as well through our texting service 
  • Ensure that all daily tasks are completed
  • Work with housekeeping and maintenance departments on guest requests to ensure service standards are met
  • Maintain superior knowledge of all resort products and support company sales goals
  • Maintain a strong working knowledge of all POS systems (Resort Data Processing, Siriusware, and E-Commerce platforms)
  • Ensure exceptional customer service is being provided
  • De-Escalate customer concerns/complaints
  • Works with the Front Desk Manager and Assistant General Manager

A full job description and handbook will be provided including all duties upon hire.

  • Customer Service experience
  • Experience with Resort Data Processing (RDP) or equivalent software preferred
  • Intermediate working knowledge of MS Office and web-based system applications
  • Reliable and team-oriented
  • Must be able to stand for long periods of time.
  • Self-motivated individual.
  • Ability to interact socially and courteously with guests and coworkers.
  • Ability to multitask.
  • Strong computer skills.
Education and/or Experience

A minimum of one-year hotel/resort front office experience is preferred. Staff must be able to work on weekends and holidays. Evening and day shifts are available.

Starting Wage
  • $16-$18/hour
Online Application
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10 MB limit.
Allowed types: pdf, doc, docx.
Preferred Way of Contact
Are you eligible/authorized to work in the United States?
Are you age 18 or older?
Employment & Availability
Position Type
Lutsen Mountains Work History
Have you worked for Lutsen Mountains, LLC previously?
Employment History
List your most recent employer first. All information must be complete and accurate; incomplete applications will not be considered. References will be checked.

Please read the statement below before submitting your application.

I hereby certify that the information given by me is true in all respects. I authorize Lutsen Mountains and their representatives to contact my prior employers and all others for the purpose of verification of the information I have supplied and release same from any liability resulting from the information released. I authorize employers, schools and other persons named on this application to provide any information or transcripts requested. I understand that misrepresentation of omission of facts may result in refusal to hire or termination of employment.

Employment with Lutsen Mountains is also contingent on my providing sufficient documentation necessary to establish my identity and eligibility to work in the United States.

In the event that I am employed, I understand that I must comply with all company policies and rules.

I further understand that employment and compensation can be terminated with or without cause or notice, at any time at the option of Lutsen Mountains or the employee. This application is not a contract of employment between the applicant and Lutsen Mountains. No words or actions of the company, including employment offers or terms and conditions of employment are intended to establish an implied or expressed employment contract.