Guest Services Manager

The Guest Services Manager at Lutsen Mountains is responsible for the day-to-day evening operations oversight of Papa Charlie's and Eagle Ridge Resort. This position will work to ensure quality control levels are met, provide customer service for guests, support department managers in operations, and be available to assist on-ground as needed to meet customer demand. This includes but is not limited to the general support of management and the supervision of the night houseman and resort maintenance. As a part of this position, you will be tasked as manager on duty during the afternoon and evening to ensure the quality control of Lutsen Mountains operations. This position is required to work on property typically from 2pm-10pm, including weekends and peak holidays. 


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsible accommodations may be made to enable individuals with disabilities to perform essential functions. 

  • Experience working in Food and Beverage
  • Experience working in a resort setting; the ski industry is preferred
  • Excellent customer service and interpersonal skills
  • Organized and capable of multi-tasking with attention to detail
  • Experience with using POS systems specifically Siriusware is preferred
  • Knowledge of Google Suite applications including Docs and Sheets
  • Must be able to recognize operational needs and be able to assist where help is needed

Additional information is included in the full job description.

  • High School Diploma or GED
  • Bachelor’s Degree in hospitality or food and beverage management is preferred
  • 5+ years of food and beverage experience
  • 2+ years of resort/hospitality management experience
  • Have acquired or willingness to obtain ServSafe certificates of the following; manager, alcohol permit as well as food handler
  • Position starts at $60,000 annual salary 

This is a full-time position with full benefits including Health, dental, 401K, and resort benefits which includes season passes for immediate family.

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Please read the statement below before submitting your application.

I hereby certify that the information given by me is true in all respects. I authorize Lutsen Mountains and their representatives to contact my prior employers and all others for the purpose of verification of the information I have supplied and release same from any liability resulting from the information released. I authorize employers, schools and other persons named on this application to provide any information or transcripts requested. I understand that misrepresentation of omission of facts may result in refusal to hire or termination of employment.

Employment with Lutsen Mountains is also contingent on my providing sufficient documentation necessary to establish my identity and eligibility to work in the United States.

In the event that I am employed, I understand that I must comply with all company policies and rules.

I further understand that employment and compensation can be terminated with or without cause or notice, at any time at the option of Lutsen Mountains or the employee. This application is not a contract of employment between the applicant and Lutsen Mountains. No words or actions of the company, including employment offers or terms and conditions of employment are intended to establish an implied or expressed employment contract.