Front Desk Manager

Lutsen Mountains is searching for a detail-oriented, organized, and professional individual to join our team as the Front Desk Manager for our lodging properties, Eagle Ridge Resort and Superior Ridge Resort. As part of the management team, the Front Desk Manager should be someone who strives to provide the highest level of guest experience. This role makes decisions affecting guests and operating procedures that contribute to the success of the front desk, quality control, and housekeeping. 
**This position is onsite with a typical schedule of 12pm-8pm and includes weekends and peak holidays*

  • Must be able and willing to perform all line-level positions associated with the front desk.
  • Establish a positive environment for profit, productivity, and teamwork in the workplace.
  • Defining and implementing front desk objectives and procedures.
  • Enforce standards for personnel administration, performance, and service to all guests.
  • Oversee the reservations via phone and online for Eagle Ridge and Superior Ridge at Lutsen Mountains Lodging Properties.
  • Work with guests regarding requests and guest satisfaction.
  • Work with housekeeping and maintenance staff for any guest needs regarding check-in times or general guest requests.
  • Oversee reporting for pacing, analysis, and patterns in reservations.
  • Work with the General Manager and Assistant General Manager on yield management and internal operations.
  • Provide motivation, training, and development for front-desk employees.
  • Ensuring that the front desk and reception area are kept clean and organized. 

A full job description and handbook will be provided including all duties upon hire.

  • High school diploma or GED.
  • Bachelor's degree in hospitality or similar is preferred.
  • A minimum of 2 years of experience as a front desk manager or similar role.
  • Proficient in hotel front desk software such as RDP (Resort Data Processing) is preferred.
  • Good understanding of procedures and practices in the hospitality industry.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills.
  • The ability to provide exceptional customer service.
  • Good leadership and training abilities.

$25-$28/hour based on experience

All full-time year-round employment at Lutsen Mountains includes:

  • Option for Health and Dental Insurance, HSA (Health Savings Account), 401K

  • PTO (Paid Time Off)

  • Season Pass

  • Retail/F&B Discounts

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Please read the statement below before submitting your application.

I hereby certify that the information given by me is true in all respects. I authorize Lutsen Mountains and their representatives to contact my prior employers and all others for the purpose of verification of the information I have supplied and release same from any liability resulting from the information released. I authorize employers, schools and other persons named on this application to provide any information or transcripts requested. I understand that misrepresentation of omission of facts may result in refusal to hire or termination of employment.

Employment with Lutsen Mountains is also contingent on my providing sufficient documentation necessary to establish my identity and eligibility to work in the United States.

In the event that I am employed, I understand that I must comply with all company policies and rules.

I further understand that employment and compensation can be terminated with or without cause or notice, at any time at the option of Lutsen Mountains or the employee. This application is not a contract of employment between the applicant and Lutsen Mountains. No words or actions of the company, including employment offers or terms and conditions of employment are intended to establish an implied or expressed employment contract.