Front Desk Manager

Lutsen Mountains is searching for a detail-oriented, organized, and professional individual to join our team as the Front Desk Manager at Eagle Ridge. As part of the management team, the Front Desk Manager provides the highest level of guest experience. The main responsibility is the day-to-day function of the front desk and ensuring that all staff has the necessary tools to become successful.  This role makes decisions affecting guests and operating procedures that contribute to the overall success of both the front desk as well as quality control and housekeeping. This position is required to work on the property and during peak periods, typically 12pm-8pm, including weekends and peak holidays. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Must be able to perform all line-level positions associated with the front desk.
  • Establish a positive environment for profit, productivity, and teamwork in the workplace.
  • Enforce standards for personnel administration, performance, and service to all guests.
  • Oversee the reservations via phone and online for Eagle Ridge at Lutsen Mountains.
  • Work with guests regarding requests and guest satisfaction.
  • Work with housekeeping and maintenance staff for any guest needs regarding check-in times or guest requests.
  • Oversee reporting for pacing, analysis, and patterns.
  • Work the General Manager and Assistant General Manager on yield management and internal operations.
  • Provide motivation, training, and development for front desk employees.  

A full job description and handbook will be provided including all duties upon hire.

STARTING WAGE 
$20-$24/hour based on experience
 

All full-time year-round employment at Lutsen Mountains includes:

  • Option for Health, Dental, and 401k
  • Paid Time Off tier structure
  • FREE access to Lutsen Mountains winter & summer activities for yourself and spouse/dependents
  • Retail/F&B Discounts
Online Application
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Lutsen Mountains Work History
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List your most recent employer first. All information must be complete and accurate; incomplete applications will not be considered. References will be checked.

Please read the statement below before submitting your application.

I hereby certify that the information given by me is true in all respects. I authorize Lutsen Mountains and their representatives to contact my prior employers and all others for the purpose of verification of the information I have supplied and release same from any liability resulting from the information released. I authorize employers, schools and other persons named on this application to provide any information or transcripts requested. I understand that misrepresentation of omission of facts may result in refusal to hire or termination of employment.

Employment with Lutsen Mountains is also contingent on my providing sufficient documentation necessary to establish my identity and eligibility to work in the United States.

In the event that I am employed, I understand that I must comply with all company policies and rules.

I further understand that employment and compensation can be terminated with or without cause or notice, at any time at the option of Lutsen Mountains or the employee. This application is not a contract of employment between the applicant and Lutsen Mountains. No words or actions of the company, including employment offers or terms and conditions of employment are intended to establish an implied or expressed employment contract.

MY SIGNATURE IS EVIDENCE THAT I HAVE READ AND AGREE WITH THE ABOVE STATEMENTS