Open Friday-Sunday, 12/03-12/05

Front Desk & Central Reservations

Essential Duties and Responsibilities

Include the following:

  • Provide customer excellent customer service to all guests, onsite and via phone/email
  • Assist guests with booking room and package reservations
  • Check guests in and out of our onsite resort
  • Assisting guests with area questions and resort amenities
  • Respond positively to guest complaints
  • Ensure that all daily tasks are completed
  • Works with the Front Desk Manager and Guest Services Director

A full job description and handbook will be provided including all duties upon hire.

Qualifications/Skills and Knowledge Requirements 

To perform this job successfully, and the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsible accommodations may be made to enable individuals with disabilities to perform essential functions. 

  • Passion for providing quality customer service.
  • Maintain a positive demeanor in verbal and non-verbal interactions with guests and team members. 
  • Must be able to work as a team, while balancing team and individual responsibilities. 
  • Ability to problem-solve according to guest demands and company policies. 
  • Must know and support Eagle Ridge &  Lutsen Mountains' mission and guiding principles. 
  • Ability to thrive in a fast-paced environment.

Education and/or Experience

Minimum of one year hotel/resort front office experience preferred. Staff must be able to work on weekends and holidays. Evening and day shifts are available.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • The employee is expected to be on their feet regularly, moving around at a fast pace. 
  • Occasionally lifting 25-50lbs. 

Starting Wage

  • $16-$18/hour
Online Application
One file only.
10 MB limit.
Allowed types: pdf, doc, docx.
Preferred Way of Contact
Are you eligible/authorized to work in the United States?
Are you age 18 or older?
Employment & Availability
Position Type
Lutsen Mountains Work History
Have you worked for Lutsen Mountains, LLC previously?
Education
Progress
Progress
Employment History
List your most recent employer first. All information must be complete and accurate; incomplete applications will not be considered. References will be checked.

Please read the statement below before submitting your application.

I hereby certify that the information given by me is true in all respects. I authorize Lutsen Mountains and their representatives to contact my prior employers and all others for the purpose of verification of the information I have supplied and release same from any liability resulting from the information released. I authorize employers, schools and other persons named on this application to provide any information or transcripts requested. I understand that misrepresentation of omission of facts may result in refusal to hire or termination of employment.

Employment with Lutsen Mountains is also contingent on my providing sufficient documentation necessary to establish my identity and eligibility to work in the United States.

In the event that I am employed, I understand that I must comply with all company policies and rules.

I further understand that employment and compensation can be terminated with or without cause or notice, at any time at the option of Lutsen Mountains or the employee. This application is not a contract of employment between the applicant and Lutsen Mountains. No words or actions of the company, including employment offers or terms and conditions of employment are intended to establish an implied or expressed employment contract.

MY SIGNATURE IS EVIDENCE THAT I HAVE READ AND AGREE WITH THE ABOVE STATEMENTS