Summit Express Gondola at Lutsen Mountains

COVID-19 & Safety

The Governor of Minnesota has issued an Executive Order for the period of November 21 – December 18 restricting all indoor gathering.  This will modify our operating plan as outlined below for this period.  Ski areas are specifically allowed to remain open, however planning ahead becomes ever more important.  Our chalets will be closed except for restroom access.  Papa Charlie’s will be open for take-out orders only.  We recommend you bring water and pocket snacks with you on the slopes.  We have been encouraging using your car as your base lodge – that is essential now.  If you are staying on the mountain, use your room as your own private day lodge.  And while you’re here, please limit your interactions to the household unit you arrive with.  Working together, we can still safely enjoy the outdoors and have a full 2020-2021 ski season.
SKI WELL. BE WELL.

The wide-open space, fresh air, and outdoor pursuits in Lutsen make it an ideal retreat in this era of social distancing.  We have made several operational changes for the 2020-2021 season to keep our guests, staff, and local community safe and healthy.  These changes adhere to state health department restrictions, current CDC guidelines, and Ski Well, Be Well operational best practices developed by the National Ski Areas Association based on scientific guidelines specific to ski and snowboard operations. 

It is important to Know Before You Go.  None of these changes are particularly oppressive nor do they materially change the joy of gliding down a slope.  By working together, knowing what to expect, and adhering to the guidelines, we can all enjoy a safe and awesome ski and snowboard season this winter. 

LIFT TICKET ORDERS AND REDEMPTIONS
  • Lutsen Mountains is implementing capacity restrictions to limit the number of guests each day. Several dates are likely to sell out making online reservations necessary. 
  • Guests are required to purchase tickets online for all dates, including same-day ticketing, which minimizes wait times and line queues as well as providing contact-free payment. 
  • First Name, Last Name, and Date of Birth is required for each guest on a ticket order. A Release of Liability Waiver must be completed for each guest prior to entering line queue. Guests are required to complete a waiver only 1x per season, prior to their first visit. Waivers can be completed at any time prior to redemption at www.lutsen.com/waiver.
  • To reduce congestions, ticket redemption locations are available at the Gondola Base ticket office, at check-in for Eagle Ridge and Caribou Highlands guests, and in new ticket booths in the auxiliary parking lot on peak days. Face coverings required and please follow physical distancing markers when in line queues. 
CHALETS AND RESTAURANTS

Chalets and restaurants are currently at 50% capacity per Executive Order of the Governor of Minnesota.  All seats are reserved seating and managed by a host at each building. With these limitations in mind, we encourage guests staying on the mountain to use their rooms for breaks and meals and day guests are asked to consider their car as their base lodge.  Shoes, boot bags or backpacks will not be allowed unattended in the chalets.  Please use lockers or store items in your vehicle.

SUMMIT CHALET
  • Host station is located near the southwest entrance (closest to the gondola). Please see host for seating and availability. Table assignments and time limits are managed for all indoor and outdoor deck spaces. 
  • You do not need to order food to use the Summit Chalet, however, no outside food or beverage is allowed in the chalet. 
  • Mobile web ordering and window pick-up is available to minimize line queues for food and beverage. 
  • Draft beer and wine are available at the Summit Chalet. For cocktail service, please visit Papa Charlie's. 
  • Face coverings are required indoors except when eating and drinking. 
  • Heaters and a glass enclosure have been added to the Northeast deck to expand the comfort zone for outdoor dining. 
  • Smoking is not allowed on decks or walkways.
SCANDINAVIAN CHALET
  • Host station is located on the second floor near the stairs. Please see host for seating availability. Table assignments and time limits are managed for all indoor and outdoor deck spaces. 
  • You do not need to order food to use the Scandinavian Chalet, however, no outside food or beverage is allowed in the chalet. 
  • Mobile web ordering and window pick-up is available to minimize line queues for food and beverage. 
  • Packaged beer and wine is available at the Scandinavian Chalet. For cocktail service, please visit Papa Charlie's.
  • Face coverings are required indoors except when eating and drinking. 
  • Heaters and a glass enclosure have been added to the Southeast deck to expand the comfort zone for outdoor dining. 
PAPA CHARLIE'S
  • Papa Charlie's is open at 11am on weekends and holidays and 3pm on weekdays. 
  • Host station is located inside the main bar entrance. Please see host for seating availability. Table assignments and time limits are managed for all indoor and outdoor deck spaces.
  • An express menu will mobile web ordering and table delivery is available to minimize wait times for food and beverage during lunch service. Full table service begins at 3pm.
  • Papa Charlie's offers beer, wine & cocktails.
  • Face coverings are required indoors except when eating and drinking. 
  • Smoking is not allowed on decks or near entrances. 
VILLAGE CHALET
  • The Village Chalet, located at the intersection of Bridge Run and Moose Access, is open as an auxiliary warming chalet from 10:30am - 3pm on most Saturdays, Sundays, and holiday periods. 
  • Seating is available on a first-come, first-served basis. 
  • Counter service for grab-and-go hot and cold menu times and beverages is available 11:30am - 2pm.
  • Bag lunches are welcome. No coolers, crock-pots, or table buffets. 
EVENING DINING

 All area restaurants are limited to 50% capacity which may lead to service capacity on weekends and holidays.  We encourage visitors staying in units with kitchens to considering arriving with groceries for preparing and dining in your unit.  If you plan to dine out, we strongly recommend making advance reservations where possible.  Visit Cook County keeps an updated list of restaurant hours here.  

PAPA CHARLIE'S DINING
  • Papa Charlie's is open at 11am on weekends and holidays and 3pm on weekdays. 
  • Table service begins at 3pm. Dinner menu available 5pm - 10pm on Fridays, Saturdays, and Holiday periods and 5pm -  9pm Sundays, Mondays, and Tuesdays. Papa Charlie's is open 3pm - 6pm on Wednesdays and Thursdays for apres ski -closed for dinner service. 
  • Host station is located inside the main bar entrance. Reservations are recommended for evening dining. 
  • Papa Charlie's offers a full bar with beer, wine & cocktails.
  • Face coverings are required indoors except when eating and drinking.
  • Smoking is not allowed on decks or near entrances. 
  • Papa Charlie's is also available for take-out service, online orders only. 
LIFTS
  • Face coverings are required while riding a lift or while waiting in line to ride a lift.  Please also wear a face-covering in any outdoor setting where it’s challenging to maintain 6 ft. social distance.
  • Guests will be asked to self-group and load the lift with their traveling party.
  • Please keep 6 ft. distance from other parties when in lift line.
  • Singles lanes have been removed from all double and triple chairlifts.
  • Caribou Express offers a singles lane, a doubles lane, and a lane for groups of 3 to 6.  Singles and doubles may join together provided separate parties seat on opposite ends of the chair with at least two vacant spaces between parties.
  • Windows must remain open when riding the Summit Express gondola.
  • Singles and doubles may join together on the gondola provided related parties face each other and are seated on opposite sides of the cabin from joining party.
SKI AND SNOWBOARD RENTALS
  • Rental equipment must be purchased online in advance and redeemed at the Ticket Office.
  • The Rental Shop is currently limited to 50% capacity. To create more space for boot fitting, rental forms must now be completed online prior to entering the Rental Shop.
  • Extended hours, both on arrival nights and early morning, will be scheduled during peak periods. Check here closer to your arrival date for updated hours. 
  • All rental equipment will be cleaned and sanitized between each use. 
SKI AND SNOWBOARD LESSONS
  • Reservations for ski & snowboard lessons must be made online or by phone 218-406-1325. Capacity is limited - advanced reservations recommended. 
  • The Snowsports Center will be closed to the public this season. Students will meet their instructor outside. If temperatures require a warming break, classes will have access to the Snowsports Center on a staggered schedule to allow physical distancing. 
  • If you have questions or need to speak with a staff member, please call the Snowsport Center 218-406-1325 or ring buzzer at the front door and a staff member can meet you outside. 
  • All students must have face covering, goggles, and gloves.
  • Self-assessment of COVID symptoms should be part of a daily routine for all visitors to the resort. If you are sick - please stay home. Temperature checks are required of all students participating in ski school classes. Students with a temperature of 100.4 F or higher will not be allowed to participate.
  • We will not offer all-days lessons this season. To offer lessons to the greatest number of people with our current capacity restrictions, students are limited to one 1-hour private or half-day group class per day. 
  • Minimum age for lessons is age 4.
EMPLOYEE SAFETY

All Lutsen Mountains team members undergo a health screening every day prior to their shift.  If team members feel unwell or display symptoms, they are instructed to stay home.  Masks are required for all employees and guests while indoors or in any situation in which it is difficult to maintain a safe distance. 

Employees have been trained in stringent cleaning procedures, with increased frequency of scheduled cleaning in all common areas.

GUEST SAFETY

We are in this together. Be the reason we have a season. 

  1. Stay home if you are sick. If you are sick or have had contact with someone who is sick, do not go out in public. Contact your local clinic for advice on what to do next and notify any businesses or people you have encountered. Consult the CDC for the proper safety steps if you are sick.
  2. Be proactive about hygiene. While traveling and entering businesses, please be extra vigilant to wash your hands, wear cloth face masks where close proximity is unavoidable, and respect the rules and signage posted at the various businesses. Individual businesses have procedures in place to keep patrons and employees safe, please respect those rules and plans they have implemented. Follow the CDC and MDH recommendations for hand-washing and hygiene.
  3. Have patience. Businesses are restructuring how they provide services to visitors to keep you and their employees safe. Some communal amenities may not be open. As restrictions change, please be patient as they are implemented locally.
  4. Be careful and practice extreme safety. As a small rural community, we have limited health care resources. In addition, be considerate of the fact that our Emergency Management Services and Fire Departments are all volunteer-based. While our emergency services personnel are professionally trained and dedicated to keeping our community safe, taking an unnecessary risk puts these volunteers at increased risk.
  5. Practice physical distancing. Follow the recommended social distancing guidelines and maintain a 6’ distance between you and people outside of your group. Stay with your party and do not integrate or push yourself into people outside of your own family unit or traveling group.
  6. Come prepared. With limited resources available locally, guests are advised to travel with what you’ll need during your stay like groceries or personal cleaning/sanitation supplies.
  7. Extend Your Stay. The constant and thorough sanitation needed to safely operate during the pandemic requires a significant effort.  Consider extending your stay.  There is so much to explore on the North Shore; time spent in the woods is good for your soul.

Thank you for your patronage.  We look forward to helping make your stay great!

covid19
Lutsen Mountains Powder Day
COVID19 POLICIES

BE WELL. SKI WELL.
KNOW BEFORE YOU GO

Learn More
Top